Well, below you'll find the contents of a recently-received email from our website. We
get stuff like this every day (usually two or three)...people wanting us to ship stuff to
them (in violation of our dealer agreement, so we won't) because our prices are so good.
Great. Wonderful. I visit your (rather
nice) website for the first time, and what do I find?? The very bike I'm planning on
buying over Xmas (Klein Mantra Comp) for FIVE FRIGGIN' HUNDRED DOLLARS less than I'd pay
at our local bike shop/ripoff market. I thought it was a miracle.
I surf down a few lines, and find that you folks don't "sell
bikes through the "mail."" Nnnnnnoooooooooo!!!!!!! I mean, come on, guys,
just because I live in Indiana doesn't mean I'm a bad person! I swear, I'm planning to
move to California right after I graduate, I promise!! And I LOVE Klein bikes .
In short, I'd love to give you some money. Is there any possible
way you could, ya know, help me out, or do I have no hope at all.
And yet we don't see our prices as the primary reason for buying from Chain Reaction.
It's just one part of a recipe that includes exceptional assembly and after-sale service,
expert fitting and personal attention to your needs. Our goal is to make sure you'll want
to ride your new bike! We want to see you bring it back in with parts worn out from
extensive use. We want you to bring it in for our lifetime free minor adjustments so you
can tell us how your new bike is changing your life (and, not lost on us, is the fact that
while we're performing our minor miracles on your bike, you're wandering through our
store, finding new things you might like to buy!).
You are the reason we exist. Yes, we answer email questions from people all over
the world...people we'll probably never see. That's OK if we're making the world a little
bit more friendly for cyclists, one email at a time. But our primary mission is to serve
our local clientele, and that means making sure you're getting a bike that serves your
needs, fits great, and, perhaps most important of all, that you feel comfortable bringing
your bike back into our store if something doesn't seem quite right. In fact, an informal
motto of ours is "If you bring your bike in the front door in two pieces, we won't
run away from you. We might cringe, but we won't run away!"
By the way, another informal motto- Send us email by midnight, youll have a reply
by 2am (email "buttons" are all over our website). And while youre there,
you can learn much more about us, where to ride in this area, and what we think about
half-a-zillion subjects dealing with bikes.
Chain Reaction sells bicycles & accessories
from Trek, Gary Fisher, BikeFriday,Shimano, Pearl Izumi, Continental, Descente,
Sidi, Giro, Blackburn, Speedplay, Oakley, Saris, NiteRider, Bontrager,
Torelli, Look, DeFeet, Rock N Roll, Hammer, Cytomax,
Powerbar, Fox, Clif
Bar, CamelBak, Chris King, Profile Design, Craft, X-Lab and many more!